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Empirical investigation of critical success factors for implementing business intelligence systems in multiple engineering asset management organisations
Engineering asset management organisations (EAMOs) are increasingly motivated to implement business intelligence (BI) systems in response to dispersed information environments and compliance requirements. However, the implementation of a business intelligence (BI) system is a complex undertaking requiring considerable resources. Yet, so far, there are few defined critical success factors (CSFs) to which management can refer. Drawing on the CSFs framework derived from a previous Delphi study, a multiple-case design was used to examine how these CSFs could be implemented by five EAMOs. The case studies substantiate the construct and applicability of the CSFs framework. These CSFs are: committed management support and sponsorship, a clear vision and well-established business case, business-centric championship and balanced team composition, a business-driven and iterative develop ment approach, user-oriented change management, a business-driven, scalable and flexible technical framework, and sustainable data quality and integrity. More significantly, the study further reveals that those organisations which address the CSFs from a business orientation approach will be more likely to achieve better results.
History
Title of book
Information systems research methods, epistemology, and applicationsChapter number
14Pagination
247 - 271Publisher
Information Science ReferencePlace of publication
Hershay, Pa.ISBN-13
9781605660400ISBN-10
160566040XLanguage
engPublication classification
B1.1 Book chapterCopyright notice
2009, IGI GlobalExtent
19Editor/Contributor(s)
A Cater-Steel, L Al-HakimUsage metrics
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