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App reviews: breaking the user and developer language barrier
conference contribution
posted on 2016-01-01, 00:00 authored by Leonard HoonLeonard Hoon, M A Rodriguez-García, Rajesh VasaRajesh Vasa, R Valencia-García, Jean-Guy SchneiderJean-Guy SchneiderApple, Google and third party developers offer apps across over twenty categories for various smart mobile devices. Offered exclusively through the App Store and Google Play, each app allows users to review the app and their experience with it. Current literature offers a general statistical picture of these reviews, and a broad overview of the nature of discontent of apps. However, we do not yet have a good framework to classify user reviews against known software quality attributes like performance or usability. In order to close this gap, in this paper, we develop an ontology encompassing software attributes derived from software quality models. This decomposes into approximately five thousand words that users employ to review apps. By identifying a consistent set of vocabulary that users communicate with, we can sanitise large datasets to extract stakeholder actionable information from reviews. The findings offered in this paper assists future app review analysis by bridging end-user communication and software engineering vocabulary.
History
Event
CIMAT A.C. Mathematics Research Centre. Conference (4th : 2015 : Mazatlán, Mexico)Source
Trends and Applications in Software EngineeringSeries
CIMAT A.C. Mathematics Research Centre ConferencePagination
223 - 233Publisher
Springer International PublishingLocation
Mazatlán, MexicoPlace of publication
Cham, SwitzerlandPublisher DOI
Start date
2015-10-28End date
2015-10-30ISBN-13
978-3-319-26283-3Language
engPublication classification
E Conference publication; E1.1 Full written paper - refereedCopyright notice
2016, Springer International Publishing SwitzerlandEditor/Contributor(s)
J Mejia, M Munoz, Á Rocha, J Calvo-ManzanoTitle of proceedings
CIMPS'15 : Proceedings of the 4th International Conference on Software Process ImprovementUsage metrics
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