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Doctor, can you see my squats? Understanding bodily communication in video consultations for physiotherapy
conference contribution
posted on 2016-06-04, 00:00 authored by D Aggarwal, B Ploderer, F Vetere, M Bradford, Thuong HoangThuong HoangThis paper investigates the challenges of bodily communication during video-based clinical consultations. While previous works describe the lack of eye contact and gestures over video, it is unclear how these limitations impact the course of a clinical consultation, particularly in a domain like physiotherapy where the focus is on improving body movements and functioning. To contribute to this understanding, we conducted observations of 10 naturally occurring video and face-to-face consultations for physiotherapy. We found that clinicians rely on a variety of incidental bodily cues and fine-details of body movements to assess and examine the patient. These bodily cues were noticeable during face-to-face consultations; however, a variety of bodily cues got missed over video. Consequently, video consultations became conversational where the clinicians used verbal conduct to get a fair understanding of the patient's health. To guide design of future video consultation systems, we reflect on our understanding as 4 design sensitivities: Visual Acuity, Field-of-view, Clinical Asymmetries, and Time Sequence.
History
Event
Designing Interactive Systems. ACM Conference (2016 : Brisbane, Queensland)Pagination
1197 - 1208Publisher
Association for Computing MachineryLocation
Brisbane, QueenslandPlace of publication
New York, N.Y.Publisher DOI
Start date
2016-06-04End date
2016-06-08ISBN-13
9781450340311Language
engPublication classification
E Conference publication; E1.1 Full written paper - refereedCopyright notice
2016, ACMTitle of proceedings
DIS 2016 - Proceedings of the 2016 ACM Conference on Designing Interactive Systems: FuseUsage metrics
Keywords
Video communicationclinical consultationhealthphysiotherapybodily communicationnonverbal communicationScience & TechnologySocial SciencesTechnologyComputer Science, CyberneticsComputer Science, Interdisciplinary ApplicationsErgonomicsSocial Sciences, InterdisciplinaryComputer ScienceEngineeringSocial Sciences - Other TopicsTELEHEALTHArtificial Intelligence and Image Processing
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