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Business Intelligence Effectiveness and Corporate Performance Management: An Empirical Analysis

journal contribution
posted on 2019-03-04, 00:00 authored by G Richards, William YeohWilliam Yeoh, A Y L Chong, A Popovič
Business intelligence (BI) technologies have received much attention from both academics and practitioners, and the emerging field of business analytics (BA) is beginning to generate academic research. However, the impact of BI and the relative importance of BA on corporate performance management (CPM) have not yet been investigated. To address this gap, we modeled a CPM framework based on the Integrative model of IT business value and on information processing theory. Data were collected from a global survey of senior managers in 337 companies. Findings suggest that the more effective the BI implementation, the more effective the CPM-related planning and analytic practices. BI effectiveness is strongly related to BA, planning and to measurement. In contrast, BA effectiveness is strongly related to planning but less so to measurement. The study suggests that although both BI and BA contribute to corporate management practices, the information needs are different based on the level of uncertainty versus ambiguity characteristic of the management practice.

History

Journal

Journal of Computer Information Systems

Volume

59

Issue

2

Pagination

188 - 196

ISSN

0887-4417

eISSN

2380-2057

Publication classification

C Journal article; C1 Refereed article in a scholarly journal

Copyright notice

2017, International Association for Computer Information Systems