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Design thinking inspired crowdsourcing: toward a generative model of complex problem solving
journal contribution
posted on 2020-05-01, 00:00 authored by Matt Mount, Heather RoundHeather Round, T S PitsisDesign thinking has made huge inroads in organizations today and has been widely popularized as one of the most effective approaches to complex problem solving. However, the prescriptive models to design thinking that are now widely used by “nondesigners” in the business world are criticized for their detachment from users, poor execution, and tendency to converge on safe solutions. This article examines the efficacy of using crowdsourcing as an underpinning technology for executing design thinking by nondesigners to alleviate these issues. It advances a generative model of complex problem solving with theoretical as well as practical implications.
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Journal
California management reviewVolume
62Issue
3Pagination
103 - 120Publisher
SAGE PublicationsLocation
London, Eng.Publisher DOI
ISSN
0008-1256eISSN
2162-8564Language
engPublication classification
C1 Refereed article in a scholarly journal; C Journal articleUsage metrics
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