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Generational differences in distress, attitudes and incivility among nurses
journal contribution
posted on 2010-11-01, 00:00 authored by Michael LeiterMichael Leiter, S L Price, H K Spence LaschingerAIMS: The first research objective was to replicate the finding of Leiter et al. [(2008)Journal of Nursing Management, 16, 100-109.] of Generation X nurses (n=338) reporting higher levels of distress than Baby Boomer nurses (n=139). The second objective was to test whether Generation X nurses reported more negative social environments at work than did Baby Boomer nurses. BACKGROUND: Negative social environments can influence the quality of work and the experience of distress for nurses. Generational differences in the experience of distress and collegiality have implications for the establishment of healthy workplaces, recruitment and retention. METHODS: A questionnaire survey of nurses was organized by generation. Analyses of variance contrasted the scores on burnout, turnover intention, physical symptoms, supervisor incivility, coworker incivility and team civility. RESULTS: The results confirmed the hypotheses of Generation X nurses reporting more negative experiences than did Baby Boomer nurses on all measures. CONCLUSIONS: The negative quality of social encounters at work contributes to nurses' experience of distress and suggest conflicts of values with the dominant culture of their workplaces. IMPLICATIONS FOR NURSING MANAGEMENT: Proactive initiatives to enhance the quality of collegiality can contribute to retention strategies. Building collegiality across generations can be especially useful.
History
Journal
Journal of nursing managementVolume
18Issue
8Pagination
970 - 980Publisher
Wiley-BlackwellLocation
Chichester, Eng.Publisher DOI
eISSN
1365-2834Language
engPublication classification
C1.1 Refereed article in a scholarly journalCopyright notice
2010, The AuthorsUsage metrics
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AdultBurnout, ProfessionalFemaleHumansIntergenerational RelationsJob SatisfactionMaleMiddle AgedNurse AdministratorsNursesNursing Administration ResearchOrganizational CultureSocial EnvironmentStress, PsychologicalWorkplaceburnoutgenerationincivilitymanagementSocial SciencesScience & TechnologyLife Sciences & BiomedicineNursingBusiness & EconomicscivilityWORKIMPACTSATISFACTIONPERCEPTIONWORKFORCEEMPLOYEESMODELLIFE
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