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Getting better and staying better: assessing civility, incivility, distress, and job attitudes one year after a civility intervention

journal contribution
posted on 2012-10-01, 00:00 authored by Michael LeiterMichael Leiter, A Day, D G Oore, H K Spence Laschinger
Health care providers (n = 1,957) in Canada participated in a project to assess an intervention to enhance workplace civility. They completed surveys before the intervention, immediately after the intervention, and one year later. Results highlighted three patterns of change over the three assessments. These data were contrasted with data from control groups, which remained constant over the study period. For workplace civility, experienced supervisor incivility, and distress, the pattern followed an Augmentation Model for the intervention groups, in which improvements continued after the end of the intervention. For work attitudes, the pattern followed a Steady State Model for the intervention group, in that they sustained their gains during intervention but did not continue to improve. For absences, the pattern reflected a Lost Momentum Model in that the gains from preintervention to postintervention were lost, as absences returned to the preintervention level at follow-up. The results are discussed in reference to conceptual and applied issues in workplace civility.

History

Journal

Journal of occupational health psychology

Volume

17

Issue

4

Pagination

425 - 434

Publisher

American Psychological Association

Location

Washington, D.C.

ISSN

1076-8998

eISSN

1939-1307

Language

eng

Publication classification

C Journal article; C1.1 Refereed article in a scholarly journal

Copyright notice

2012, APA