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Measuring season ticket holder satisfaction : rationale, scale development and longitudinal validation

journal contribution

posted on 2013-02-01, 00:00 authored by H McDonald, Adam Karg, Andrea VocinoAndrea Vocino

Measuring season ticket holder satisfaction : rationale, scale development and longitudinal validation

History

Journal

Sport management review

Volume

16

Issue

1

Pagination

41 - 53

Publisher

Elsevier

Location

Oxford, England

Publisher DOI

https://doi.org/10.1016/j.smr.2012.05.003

ISSN

1441-3523

eISSN

1839-2083

Language

eng

Publication classification

C1 Refereed article in a scholarly journal; C Journal article

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Keywords

scale development season ticket holders satisfaction sport measurement longitudinal Social Sciences Hospitality, Leisure, Sport & Tourism Management Social Sciences - Other Topics Business & Economics SERVICE QUALITY INTENT

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All Rights Reserved

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