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Mechanisms for knowledge management systems effectiveness: An exploratory analysis
Knowledge management systems (KMS) have been implemented in many organizations, yet little research exists to guide their successful development and implementation in practice. In fact, while some firms achieve successful outcomes with regard to their IT endeavours, others continue to fall victim to the technology productivity paradox. Further, little is known about the diversity of both systems and organizations that have successfully implemented them. This article, through an analysis of successful case studies of knowledge management systems, explores the underlying mechanisms under which knowledge management systems effectiveness is most likely to occur. The findings imply that three categories of mechanisms constitute important preconditions for knowledge management systems effectiveness; they range from cultural to structural and managerial mechanisms. © 2005 John Wiley & Sons, Ltd.
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Journal
Knowledge and Process ManagementVolume
12Issue
3Pagination
203 - 216Publisher DOI
ISSN
1092-4604eISSN
1099-1441Publication classification
C1.1 Refereed article in a scholarly journalUsage metrics
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