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Monitoring and motivating outworkers : the case of the AMP and the sale of industrial life insurance 1905-1940
The development of labor management practices in the financial services sector provides an interesting insight into how problems associated with agency issues were overcome. Within financial institutions and other white collar occupations, the use of internal labor markets emerged as an effective means of both controlling and motivating employees. However such management techniques were only effective in cases where work tasks could be internalized. The business of some types of organizations necessitated a division of work tasks between those undertaken within the office and those undertaken outside the office. The management and sale of insurance products is a case in point. This paper explores the development of processes implemented to resolve a specific type of labor management issue, namely the control of workers under conditions of uncertainty. Using the example of the Australian Mutual Provident (Australia's largest life insurer), it analyses how and why particular work relations procedures were developed.
History
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Labor historyVolume
49Issue
3Pagination
319 - 340Publisher
RoutledgeLocation
London, EnglandPublisher DOI
ISSN
0023-656XeISSN
1469-9702Language
engPublication classification
C1 Refereed article in a scholarly journalCopyright notice
2008, Taylor & FrancisUsage metrics
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