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The challenges acute care nurse unit managers face and the strategies they use to address them: perceptions of directors of nursing and nurse unit managers

journal contribution
posted on 2012-09-01, 00:00 authored by Cadeyrn GaskinCadeyrn Gaskin, Cherene OckerbyCherene Ockerby, T R Smith, V Russell, Beverly O'Connell
The aim of this study was to investigate the challenges that nurse unit managers (NUMs) face while working in acute care settings, the strategies they use to deal with these challenges, and the effectiveness of these strategies from the perspectives of NUMs and their supervisors. NUMs (N = 22) and directors of nursing (N = 3) were interviewed for this study. Thematic analysis revealed 14 challenges relating primarily to NUMs interactions with others, both within and outside of their wards/units. These challenges related to the managerial, but not clinical, aspects of their roles; 16 strategies for managing these challenges were identified, the effectiveness of which seemed dependent on how well they were executed. The strategies are: seeking assistance and support; trial and error; satisficing; taking responsibility for own professional development; scheduling of time; working longer hours; delegation; adaptive staffing and rostering; being a visible presence on the ward; team development; facilitating professional development for staff; being available for staff, negotiation and collaboration; communication; working with the processes of a large organisation; and complying with the demands of others, The findings make a strong case for NUMs to be supported in undertaking comprehensive management education.

History

Journal

Journal of management and organization

Volume

18

Issue

5

Season

Special issue: Healthcare management: progress, problems and solutions

Pagination

625 - 640

Publisher

Cambridge University Press

Location

Cambridge, Eng.

ISSN

1833-3672

eISSN

1839-3527

Language

eng

Publication classification

C Journal article; C1.1 Refereed article in a scholarly journal

Copyright notice

2012, eContent Management

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