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The impact of civility interventions on employee social behavior, distress, and attitudes
journal contribution
posted on 2011-11-01, 00:00 authored by Michael LeiterMichael Leiter, H K S Laschinger, A Day, D G OoreAlthough incivility has been identified as an important issue in workplaces, little research has focused on reducing incivility and improving employee outcomes. Health care workers (N = 1,173, Time 1; N = 907, Time 2) working in 41 units completed a survey of social relationships, burnout, turnover intention, attitudes, and management trust before and after a 6-month intervention, CREW (Civility, Respect, and Engagement at Work). Most measures significantly improved for the 8 intervention units, and these improvements were significantly greater than changes in the 33 contrast units. Specifically, significant interactions indicating greater improvements in the intervention groups than in the contrast groups were found for coworker civility, supervisor incivility, respect, cynicism, job satisfaction, management trust, and absences. Improvements in civility mediated improvements in attitudes. The results suggest that this employee-based civility intervention can improve collegiality and enhance health care provider outcomes.
History
Journal
Journal of applied psychologyVolume
96Issue
6Pagination
1258 - 1274Publisher
American Psychological AssociationLocation
Washington, D.C.Publisher DOI
ISSN
0021-9010eISSN
1939-1854Language
engPublication classification
C Journal article; C1.1 Refereed article in a scholarly journalCopyright notice
2011, American Psychological AssociationUsage metrics
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No categories selectedKeywords
AdultAttitudeBurnout, ProfessionalFemaleFollow-Up StudiesHealth PersonnelHumansInservice TrainingInterpersonal RelationsJob SatisfactionMaleNova ScotiaOntarioPersonnel TurnoverSocial BehaviorTrustWorkplaceSocial SciencesPsychology, AppliedManagementPsychologyBusiness & EconomicscivilityincivilityinterventionburnoutrespectPOSITIVE EMOTIONSWORK-ENVIRONMENTRELATIVE IMPACTHEALTHSTRESSNEED
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