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The impact of civility interventions on employee social behavior, distress, and attitudes

journal contribution
posted on 2011-11-01, 00:00 authored by Michael LeiterMichael Leiter, H K S Laschinger, A Day, D G Oore
Although incivility has been identified as an important issue in workplaces, little research has focused on reducing incivility and improving employee outcomes. Health care workers (N = 1,173, Time 1; N = 907, Time 2) working in 41 units completed a survey of social relationships, burnout, turnover intention, attitudes, and management trust before and after a 6-month intervention, CREW (Civility, Respect, and Engagement at Work). Most measures significantly improved for the 8 intervention units, and these improvements were significantly greater than changes in the 33 contrast units. Specifically, significant interactions indicating greater improvements in the intervention groups than in the contrast groups were found for coworker civility, supervisor incivility, respect, cynicism, job satisfaction, management trust, and absences. Improvements in civility mediated improvements in attitudes. The results suggest that this employee-based civility intervention can improve collegiality and enhance health care provider outcomes.

History

Journal

Journal of applied psychology

Volume

96

Issue

6

Pagination

1258 - 1274

Publisher

American Psychological Association

Location

Washington, D.C.

ISSN

0021-9010

eISSN

1939-1854

Language

eng

Publication classification

C Journal article; C1.1 Refereed article in a scholarly journal

Copyright notice

2011, American Psychological Association