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The services internationalization process: n exploratory investigation of Australian service company internationalization to China
journal contribution
posted on 2013-10-01, 00:00 authored by Jane Menzies, Stuart OrrService companies possess different characteristics from non-service-based companies, affecting their process of internationalization. This article examines the internationalization of service organizations using case studies of 23 Australian service organizations internationalizing to China. It finds that the internationalization process is influenced by the type of service the organization produces. The Uppsala internationalization model partially explains internationalization for companies producing exportable services but did not explain internationalization for companies, which produce nonexportable services (services that must be located within the market). International experience, government regulations and capital intensity were influential for internationalization. The findings develop a model for service organization internationalization.
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Journal
Journal of Asia-Pacific businessVolume
14Issue
4Pagination
287 - 311Publisher
Taylor & FrancisLocation
Chichester, Eng.Publisher DOI
ISSN
1059-9231eISSN
1528-6940Language
engPublication classification
C1 Refereed article in a scholarly journalCopyright notice
2013, Taylor & FrancisUsage metrics
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