University library strategy development: a conceptual model of researcher performance to inform service delivery

This case study presents a conceptual model of researcher performance developed by Deakin University Library, Australia. The model aims to organize research performance data into meaningful researcher profiles, referred to as researcher typologies, which support the demonstration of research impact and value. Three dimensions shaping researcher performance are identified: researcher practices, career stage, and activity space. We argue this model serves two practical functions for Deakin Library and librarians: (a) to develop a holistic understanding of what constitutes researcher performance in the contemporary higher education environment in Australia; and (b) to translate this understanding into a service needs diagnostic tool for the development of the Research Metrics and Advisory Service (ReMAS), a strategic library service providing systematic research metrics support to Deakin researchers, schools, and faculties. We argue that both the model and its practical applications may be adapted by other academic libraries within their national and higher education contexts.