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Workplace empowerment, incivility, and burnout: impact on staff nurse recruitment and retention outcomes
journal contribution
posted on 2009-04-01, 00:00 authored by H K Spence Laschinger, Michael Leiter, A Day, D GilinAIM: The aim of this study was to examine the influence of empowering work conditions and workplace incivility on nurses' experiences of burnout and important nurse retention factors identified in the literature. BACKGROUND: A major cause of turnover among nurses is related to unsatisfying workplaces. Recently, there have been numerous anecdotal reports of uncivil behaviour in health care settings. METHOD: We examined the impact of workplace empowerment, supervisor and coworker incivility, and burnout on three employee retention outcomes: job satisfaction, organizational commitment, and turnover intentions in a sample of 612 Canadian staff nurses. RESULTS: Hierarchical multiple linear regression analyses revealed that empowerment, workplace incivility, and burnout explained significant variance in all three retention factors: job satisfaction (R(2) = 0.46), organizational commitment (R(2) = 0.29) and turnover intentions (R(2) = 0.28). Empowerment, supervisor incivility, and cynicism most strongly predicted job dissatisfaction and low commitment (P < 0.001), whereas emotional exhaustion, cynicism, and supervisor incivility most strongly predicted turnover intentions. CONCLUSIONS: In our study, nurses' perceptions of empowerment, supervisor incivility, and cynicism were strongly related to job satisfaction, organizational commitment, and turnover intentions. IMPLICATIONS FOR NURSING MANAGEMENT: Managerial strategies that empower nurses for professional practice may be helpful in preventing workplace incivility, and ultimately, burnout.
History
Journal
Journal of nursing managementVolume
17Issue
3Season
Special issue: Discussions on job satisfaction, work environment and burnoutPagination
302 - 311Publisher
WileyLocation
Chichester, Eng.Publisher DOI
ISSN
0966-0429eISSN
1365-2834Language
engPublication classification
C1.1 Refereed article in a scholarly journalCopyright notice
2009, The AuthorsUsage metrics
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No categories selectedKeywords
burnoutempowermentincivilityrecruitmentretentionAdultAttitude of Health PersonnelBurnout, ProfessionalCanadaCross-Sectional StudiesData CollectionEmotionsFemaleHumansInterpersonal RelationsInterprofessional RelationsJob SatisfactionMaleNursing Staff, HospitalPersonnel SelectionPersonnel TurnoverPower (Psychology)PrejudicePsychometricsSocial EnvironmentStatistics as TopicSurveys and QuestionnairesWorkplaceSocial SciencesScience & TechnologyLife Sciences & BiomedicineManagementNursingBusiness & EconomicsJOB-SATISFACTIONORGANIZATIONAL COMMITMENTWORKHEALTHANTECEDENTSTURNOVERMETAANALYSISCYNICISMCAREER
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